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RTO Resources for SITSS00078 Customer Service

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Summary

SITSS00078 Skill Set RTO Materials and e-Learning Resources

Secure the latest SITSS00078 Customer Service RTO materials and start delivering unparalleled skills training with these ready-to-use RTO materials.

Your new skill set training materials have undergone a rigorous quality assurance process to ensure the highest quality. Our award-winning client support team will assist you from purchase to delivery and help you every step of the way.

You will also get discounted upgrades, an audit rectification assistance guarantee, and free updates to help you with transitions, skills training delivery, and compliance.

Your SITSS00078 RTO training resources feature:

Learning Resources:

  • Trainer Manual
  • Learning Activity Booklet
  • PowerPoint Presentation
  • Learning Resource Mapping
  • Simulated Business Workplace (wherever applicable)

Assessment Tools:

  • Assessor Assessment Pack
  • Learner Assessment Pack
  • Assessment Mapping
  • Assessment Forms and Templates
  • Validation Acceptance Certificate

e-Learning Resources

  • Plug-and-Play SCORM/HTML5 Format
  • Narrated Audio Content
  • Interactive Elements
  • Self-Marking Formative Quizzes

The SITSS00078 RTO materials are delivered in easy-to-edit format! Contextualise, modify, and rebrand them to perfectly suit your needs without the hassle. Print unlimited copies or upload the resources straight to your LMS for stress-free distribution.

These RTO materials are adaptable to any form of delivery, be it face-to-face, online, or blended training, so you can deliver training however you want to. Plus, train as many students as you want with just a single upfront fee. The unlimited student licence is valid for the lifetime of the units.

These SITSS00078 RTO learning materials are available as a complete resource package or as learning resources only, assessment tools only, and e-Learning resources only.

Enquire today for more information about SITSS00078 RTO learning resources and our other skill sets training resources for your Registered Training Organisation!

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Product Details

Skill Sets for SITSS00078 RTO Training Materials

The Skill Sets for SITSS00078 Customer Service training materials are designed with compliance in mind. These RTO materials are in-depth, comprehensive, and learner-ready, so you can be sure that you will only deliver the highest quality of skills training.

Your new SITSS00078 RTO materials come complete with essential features and helpful tools.

SITSS00078 Customer Service Learning Resources

  • Trainer Manual
    With this trainer manual, your trainer can easily mark formative quizzes and assess your student competency. This will also help them identify which areas your students need additional support to ensure they are ready to complete the course.
  • Learning Activity Booklet
    The SITSS00078 learning activity booklet includes formative assessments and practical activities to help the trainers gauge the students’ knowledge of the course. This will also enhance the students’ learning and skills.
  • PowerPoint Presentation
    To give your trainers additional support during course delivery, your new SITSS00078 learning resources come with PowerPoint Presentations that are mapped to unit requirements. These presentations come with infographics, diagrams, and imagery to help trainers in creating an engaging learning experience for students.
  • Learning Resource Mapping
    All the learning resources are mapped to the unit requirements to ensure that every part of the unit has been covered. With the use of this tool, you can easily navigate the learning resources and identify which performance criteria have already been met. This helpful tool will also aid your RTO in remaining compliant during an audit.
  • Simulated Business Workplace (wherever applicable)
    The SITSS00078 training resources also include access to the simulated business website that contains a wide range of important documents such as templates, policies and procedures, forms, and other essential workplace documents.

Assess Your Knowledge With Our SITSS00078 Skill Set RTO Materials

The SITSS00078 RTO materials are packed with comprehensive assessment tools to make the assessment process effective and efficient.

  • Assessor Assessment Pack
    Contains detailed assessor instructions and specific benchmarks to help your assessors understand the required benchmarks that learners must demonstrate for competent performance. This will also help maintain consistency in your assessments across assessors.
  • Learner Assessment Pack
    The learner assessment pack in your SITSS00078 RTO materials comprises knowledge assessments and skill-based activities that will help your students prepare for more complex tasks as they complete the course.
  • Assessment Mapping
    This comprehensive assessment mapping tool will help you speed up your audit and validation processes. This tool ensures that every assessment task is mapped to the relevant unit requirements and that all aspects have been covered.
  • Assessment Forms and Templates
    Your new SITSS00078 training resources include assessor checklists and observation forms to make the assessment process a breeze.
  • Validation Acceptance Certificate
    As proof that these assessment tools have undergone a critical validation process during development, you will be provided with a Validation Acceptance Certificate.

To learn more about SITSS00078 skill set RTO materials and our other skill sets, do not hesitate to reach us. Schedule a personal walkthrough today to learn more about these skill sets!

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e-Learning Resources

SITSS00078 Customer Service e-Learning Resources

Reach new heights when you add the SITSS00078 Customer Service e-Learning resources to your training package.

The SITSS00078 e-Learning resources are equipped with advanced features such as:

  • Plug-and-Play SCORM/HTML5 Format
    The SCORM/HTML5 format of your SITSS00078 e-Learning resources means that they are compatible with other popular LMS like Moodle, Canvas, Blackboard, and more.
  • Narrated Audio Content
    The narrated content is useful for students with LLN needs and vision impairments. This will also let your students study at their own pace and listen to the lessons at their own pace.
  • Interactive Elements
    Make online learning more fun with interactive elements and engaging contents.
  • Self-Marking Formative Quizzes
    Empower students by giving them the tools to learn at their own pace and in their own time. The self-marking quizzes will help your students identify the areas they need to improve.

See how these e-Learning resources can boost your training delivery. Watch the demo here or schedule a walkthrough. Reach out to us for more information, free samples, and pricing!

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Simulated Business

SITSS00078 Simulated Business Workplace

Level up your skills training delivery with the “real world” simulated business workplace. The simulated business environment will help those students who don’t have access to real workplace gain the skills and knowledge they need to complete the course.

The simulated business workplace includes the following incredible features:

  • Unlimited Access with One Login
    Students, assessors, and trainers can access the site anytime and anywhere they want without any additional fees! All you need is the single login credential and everyone in your organisation can have access to the simulated business site.
  • Easy-to-Use Virtual Workplace
    The simulated business sites have an intuitive design. Simple and easy-to-understand, the simulated workplace is easy to navigate and work with.
  • Additional Resources Available
    Access to hard-to-obtain workplace documents such as workplace templates, business-related forms, roleplay scenarios, case studies, policies and procedures, and more.

Best of all, you’ll have instant access to the simulated business website as soon as you receive the learning materials.

Discover how the simulated business workplace can help you elevate your skills training delivery in the Vocational Education and Training Industry. Book your personal walkthrough today!

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SITSS00078 Customer Service Skill Set Units

The SITSS00078 Skill Set includes the following units of competency:

  • SITXCCS014 Provide service to customers
  • SITXCOM007 Show social and cultural sensitivity

Contact us today to learn more about SITSS00078 Customer Service Skill Set RTO resources and our other Skill Sets offers!

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Publisher

About Skill Set Training Materials from Precision RTO Resources

Precision RTO Resources (PRR), one of the leading Australian training resource developers specialising in BSB, SIT, SIS and other training package resources, developed and published the SITSS00078 Customer Service RTO resources.

All the training resources are delivered in an unlocked digital format. RTOs are responsible for validating and contextualising the materials to ensure completeness and alignment with their requirements. PRR guarantees to provide audit rectification assistance if the RTOs experience problems with the resources during an audit. To learn more about licensing and support, read the full Precision RTO Resources terms and conditions.

For more information about SITSS00078 Customer Service RTO resources rules, visit training.gov.au.

About Skill Set Training Resources From eSkilled

The SITSS00078 Customer Service e-Learning materials and vocational training resources were developed by eSkilled, an expert e-Learning developer in Australia.

These e-Learning resources come in an HTML5/SCORM format that is compatible with popular LMS platforms. The engaging and interactive contents make learning more fun. These course resources are accessible to any device (mobile, tablet, laptop), so you can access them whenever you want.

Read the complete terms of sale here.

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