Frequently Asked Questions
Q: Can I get free samples?
For more information about a specific training resource, please don’t hesitate to reach out! We can provide you with customised quotes and a personalised walkthrough of our training materials as well.
Q: do you validate your training resources?
A: Our team validates the training resources during our rigorous development process. They apply a range of assessment methods to validate these training materials.
These training materials also include detailed mapping for each task in the assessor guide and a master matrix to make compliance easier.
Q: Do you guarantee compliance?
A: Our development team follows strict standards when writing our training resources. We apply feedback from previous audits and client response. We are confident in the quality of our resources.
Unfortunately, compliance is subjective. It changes depending on different interpretations, expectations, and opinions of each auditor. No resource developer can guarantee complete compliance. The only thing we can ensure is the quality of both our training and assessment resources.
We also support our resources with a rectification assistance guarantee.
Q: how does your rectification guarantee work?
A: We provide rectification assistance if you encounter any issues with our training and assessment materials during an official audit. This guarantee applies to any training resource developed by Precision Group (Australia), Compliant Learning Resources, TotalVET Training Resources, and RTO Learning Materials.
Note: The rectification assistance guarantee applies only to those who purchased a COMPLETE PACKAGE of learning and assessment resources. We do not provide rectification assistance for those who only purchased parts of a unit.
Resources by our partner publishers have their own assistance guarantees provided by their developers. Please refer to our terms of sale page here to learn more.
Q: Will the assessment TOOLS PASS audit?
A: Our training resources go through a comprehensive development process to ensure they meet the standards. We apply feedback received from previous audits and clients, as well as our own experience operating RTOs. We’ve developed a strict standard to ensure the quality of our resources.
We are confident that our training resources can meet audit requirements. However, every auditor has their interpretation of the standard for RTOs. In the event that you need rectification assistance, we do provide a rectification assistance guarantee for our resources.
Q: What is the process for claiming the audit rectification guarantee?
A: If the auditors find an issue with the resources, send us a copy of your audit report regarding our assessment tool, and we will complete rectifications accordingly free of charge.
We require a minimum of twenty (20) business days’ notice for this rectification. Please provide us an opportunity to discuss the findings of the auditor and the official report and we will validate our materials against the report.
If you need to meet a deadline, send your audit report as soon as possible to make sure we have enough time to complete your rectification. Send an email about your concern to email@example.com.
Q: The link to my resources expired. How do I access my resources?
A: We usually provide links to clients that can be accessed for a maximum of 7 days. If you could not download all the materials within the given timeframe, simply request the link to be re-sent to you. Call 1300 626 556 or send an email to firstname.lastname@example.org.