ICTSAS433 Update ICT client support procedures and assist with policy development
ICTSAS436 Evaluate ICT system status
ICTSAS438 Implement maintenance procedures
ICTSAS440 Monitor and administer security of ICT systems
ICTSAS441 Support ICT system software
ICTSAS442 Provide firstlevel remote help desk support
ICTSAS443 Support operating system users and troubleshoot applications
ICTSAS445 Configure and troubleshoot operating system software
ICTSAS446 Fault find and troubleshoot ICT equipment, hardware and software problems
ICTSAS502 Establish and maintain client user liaison
ICTSAS506 Update ICT system operational procedures
ICTSAS512 Review and manage delivery of maintenance services
ICTSAS518 Install and upgrade operating systems
ICTSAS519 Perform systems tests
ICTSAS520 Develop detailed test plans
ICTSAS522 Manage the testing process
ICTSAS524 Develop, implement and evaluate an incident response plan
ICTSAS526 Review and update disaster recovery and contingency plans
ICTSAS527 Manage client problems
ICTSAS528 Review and develop ICT maintenance strategies
ICTSAS529 Prioritise ICT change requests
ICTSAS602 Implement change management processes
