SIRXCEG003 Build customer relationships and loyalty
SIRXCEG004 Create a customercentric culture
SIRXCEG005 Maintain business to business relationships
SIRXCEG006 Provide online customer service
SIRXCEG007 Develop online customer service standards
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
SIRXCHA001 Facilitate the change process
SIRXCHA002 Lead the change process
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXCOM002 Work effectively in a team
SIRXCOM003 Promote team cohesion
SIRXECM001 Monitor and interpret online data analytics
SIRXECM002 Prepare digital content
SIRXECM003 Design an ecommerce site
SIRXHRM001 Recruit, select and induct team members
SIRXHRM002 Maintain employee relations
SIRXHWB001 Maintain personal health and wellbeing
SIRXIND001 Work effectively in a service environment
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND004 Plan a career in the retail industry
SIRXMGT001 Supervise and support frontline team members
