Key Takeaways:
- The latest HLT training updates include a major December 2025 release, with new qualifications, skill sets, and units introduced across the HLT training package.
- Several existing health qualifications have been superseded or updated, which means RTOs need to review their scope, delivery plans, and learner transition arrangements.
- Some training updates were designed to ease transition pressure, with ASQA granting extended timeframes for selected HLT qualifications so eligible learners could complete training.
- Changes across training packages in Australia can affect far more than course titles, including assessment requirements, imported units, compliance obligations, and resource needs.
- RTOs that respond early to each training update are better placed to stay compliant, support current learners, and keep delivery aligned with current healthcare industry expectations.
The health sector continues to evolve, making updates to training packages in Australia essential for maintaining relevant and compliant delivery. For RTOs, each training update within the HLT training package can influence units, assessments, and learner outcomes. These updates reflect current healthcare practices and regulatory expectations, ensuring training remains aligned with industry needs.
This blog outlines the latest HLT training updates, summarising key changes within the HLT training package and what each training update means for RTO delivery. It highlights affected qualifications or units and provides practical advice to help RTO teams navigate updates across training packages in Australia.
22 December 2025 Update
HLT Training Package Update: Major Release from HumanAbility
HumanAbility’s newly concluded projects have driven a major release within the HLT training package, marking one of the more significant HLT training updates in recent years. These changes stem from comprehensive reviews across key health areas, including audiometry, optical dispensing, and pathology, where qualifications had not been updated in years.
The result is a substantial training update that reflects modern healthcare practices, evolving technologies, and stronger alignment with workforce needs across training packages in Australia.
Affected Qualifications:
| Qualification: | Changes: |
| HLT37215 Certificate III in Pathology Collection
HLT37415 Certificate III in Pathology Assistance |
Superseded by HLT37525 Certificate III in Pathology |
| HLT47415 Certificate IV in Audiometry | Superseded by HLT47425 Certificate IV in Audiometry |
| HLT47815 Certificate IV in Optical Dispensing | Superseded by HLT47825 Certificate IV in Optical Dispensing |
| HLT57415 Diploma of Audiometry | Superseded by HLT57425 Diploma of Audiometry |
| HLT21020 Certificate II in Medical Service First Response | Updated from release 4 to 5 |
| HLT35115 Certificate III in Dental Laboratory Assisting | Updated from release 4 to 5 |
| HLT36015 Certificate III in Population Health | Updated from release 1 to 2 |
| HLT36115 Certificate III in Indigenous Environmental Health | Updated from release 1 to 2 |
| HLT37015 Certificate III in Sterilisation Services | Updated from release 3 to 4 |
| HLT37315 Certificate III in Health Administration | Updated from release 4 to 5 |
| HLT40221 Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Updated from release 1 to 2 |
| HLT41120 Certificate IV in Health Care | Updated from release 3 to 4 |
| HLT43021 Certificate IV in Allied Health Assistance | Updated from release 1 to 2 |
| HLT45021 Certificate IV in Dental Assisting | Updated from release 3 to 4 |
| HLT46015 Certificate IV in Population Health | Updated from release 1 to 2 |
| HLT46115 Certificate IV in Indigenous Environmental Health | Updated from release 1 to 2 |
| HLT47015 Certificate IV in Sterilisation Services | Updated from release 3 to 4 |
| HLT47715 Certificate IV in Medical Practice Assisting | Updated from release 4 to 5 |
| HLT50121 Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Updated from release 1 to 2 |
| HLT50221 Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Management | Updated from release 1 to 2 |
| HLT51020 Diploma of Emergency Health Care | Updated from release 4 to 5 |
| HLT52215 Diploma of Shiatsu and Oriental Therapies | Updated from release 4 to 5 |
| HLT52315 Diploma of Clinical Aromatherapy | Updated from release 4 to 5 |
| HLT52415 Diploma of Kinesiology | Updated from release 4 to 5 |
| HLT52515 Diploma of Reflexology | Updated from release 4 to 5 |
| HLT52615 Diploma of Ayurvedic Lifestyle Consultation | Updated from release 4 to 5 |
| HLT54121 Diploma of Nursing | Updated from release 5 to 6 |
| HLT55118 Diploma of Dental Technology | Updated from release 4 to 5 |
| HLT57715 Diploma of Practice Management | Updated from release 3 to 4 |
| HLT62615 Advanced Diploma of Ayurveda | Updated from release 4 to 5 |
| HLT64121 Advanced Diploma of Nursing | Updated from release 5 to 6 |
| HLT65015 Advanced Diploma of Dental Prosthetics | Updated from release 2 to 3 |
Affected Skill Sets:
| Skill Set: | Changes: |
| HLTSS00085 Perform Blood Collection from Children Aged 0 to 5 Years Skill Set | Newly added |
| HLTSS00086 Optical Assistant Skill Set | Newly added |
| HLTSS00087 Edging and Fitting Skill Set | Newly added |
| HLTSS00088 Allied Health Assistance – Audiometry Skill Set | Newly added |
| HLTSS00043 Telehealth Administration Skill Set | Updated from release 4 to 5 |
| HLTSS00059 Venous blood collection Skill Set | Updated from release 3 to 4 |
| HLTSS00047 Audiometry Skill Set | Removed |
Affected Units of Competency:
| Units of Competency: | Changes: |
| HLTAUD007 Conduct basic audiometric testing | Newly added |
| HLTAUD008 Conduct audiometric testing | Newly added |
| HLTAUD009 Conduct audiometric screening for young school age children | Newly added |
| HLTAUD010 Assess and respond to occupational noise risk | Newly added |
| HLTAUD011 Develop and implement individual hearing rehabilitation programs | Newly added |
| HLTAUD012 Prescribe, select and fit hearing devices | Newly added |
| HLTAUD013 Assist client with management of hearing devices | Newly added |
| HLTAUD014 Manage and remove cerumen | Newly added |
| HLTCAR004 Perform electrocardiography (ECG) | Newly added |
| HLTCAR005 Perform holter monitoring | Newly added |
| HLTHPS011 Measure spirometry | Newly added |
| HLTOPD006 Assist with optical appliance selection and maintenance | Newly added |
| HLTOPD007 Dispense single vision optical appliances | Newly added |
| HLTOPD008 Dispense advanced optical appliances | Newly added |
| HLTOPD009 Dispense atypical and complex optical prescriptions | Newly added |
| HLTOPD010 Edge and fit optical appliances | Newly added |
| HLTOPD011 Process and manage optical appliance orders | Newly added |
| HLTPAT008 Identify and respond to clinical risks in pathology collection | Newly added |
| HLTPAT009 Collect pathology specimens other than blood | Newly added |
| HLTPAT010 Collect specimens for drugs of abuse testing | Newly added |
| HLTPAT011 Receive, prepare and dispatch pathology specimens | Newly added |
| HLTPAT012 Perform capillary blood collections | Newly added |
| HLTPAT013 Perform venous blood collection from children 0 to 5 years | Newly added |
| HLTPAT014 Perform venous blood collections | Newly added |
| HLTENN052 Provide advanced clinical assessment | Updated from release 2 to 3 |
| HLTADM001 Administer and coordinate Telehealth services | Removed |
| HLTADM002 Manage Telehealth technology | Removed |
| HLTADM003 Facilitate a coordinated approach to client care | Removed |
| HLTADM005 Produce coded clinical data | Removed |
| HLTAHA023 Support the provision of basic nutrition advice and education | Removed |
| HLTDEN007 Apply the principles of radiation biology and protection in dental practice | Removed |
| HLTDEN008 Prepare to expose a prescribed dental radiographic image | Removed |
| HLTDEN009 Produce a prescribed dental radiographic image | Removed |
| HLTDEN011 Implement an oral health promotion program | Removed |
| HLTDEN014 Take a clinical photograph | Removed |
| HLTINF001 Comply with infection prevention and control policies and procedures | Removed |
| HLTINF003 Implement and monitor infection prevention and control policies and procedures | Removed |
| HLTMSG001 Develop massage practice | Removed |
| HLTMSG002 Assess client massage needs | Removed |
| HLTMSG004 Provide massage treatments | Removed |
| HLTOHC001 Recognise and respond to oral health issues | Removed |
| HLTOHC002 Inform and support patients and groups about oral health | Removed |
| HLTOHC005 Use basic oral health screening tools | Removed |
| HLTPOP010 Monitor and maintain dog health in the community | Removed |
Affected Imported Units of Competency:
| Unit of Competency: | Changes: |
| BSBAUD512 Lead quality audits | Newly added |
| BSBAUD513 Report on quality audits | Newly added |
| BSBFIN301 Process financial transactions | Newly added |
| BSBFIA301 Maintain financial records | Superseded by BSBFIN302 Maintain financial records |
| BSBHRM414 Use human resources information systems | Newly added |
| BSBFIA301 Maintain financial records | Newly added |
| BSBHRM522 Manage employee and industrial relations | Newly added |
| BSBHRM528 Coordinate remuneration and employee benefits | Newly added |
| BSBHRM529 Coordinate separation and termination processes | Newly added |
| BSBHRM530 Coordinate rehabilitation and return to work programs | Newly added |
| BSBINS202 Handle receipt and dispatch of information | Newly added |
| BSBINM301 Organise workplace information | Superseded by BSBINS302 Organise workplace information |
| BSBRKG303 Retrieve information from records | Superseded by BSBINS307 Retrieve information from records |
| BSBRKG301 Control records | Superseded by BSBINS308 Control records |
| BSBINS410 Implement records systems for small business | Newly added |
| BSBINS501 Implement information and knowledge management systems | Newly added |
| BSBINS512 Monitor business records systems | Newly added |
| BSBLDR301 Support effective workplace relationships | Newly added |
| BSBLDR411 Demonstrate leadership in the workplace | Newly added |
| BSBLDR413 Lead effective workplace relationships | Newly added |
| BSBMKG413 Promote products and services | Superseded by BSBMKG434 Promote products and services |
| BSBMKG441 Develop public relations documents | Newly added |
| BSBMKG501 Identify and evaluate marketing opportunities | Superseded by BSBMKG541 Identify and evaluate marketing opportunities |
| BSBMKG542 Establish and monitor the marketing mix | Newly added |
| BSBMKG551 Create multiplatform advertisements for mass media | Newly added |
| BSBMKG552 Design and develop marketing communication plans | Newly added |
| BSBMKG621 Develop organisational marketing strategy | Newly added |
| BSBADM311 Maintain business resources | Superseded by BSBOPS301 Maintain business resources |
| BSBOPS305 Process customer complaints | Newly added |
| BSBOPS503 Develop administrative systems | Newly added |
| BSBPMG522 Undertake project work | Superseded by BSBPMG430 Undertake project work |
| BSBPRC501 Manage procurement strategies | Newly added |
| BSBSTR301 Contribute to continuous improvement | Newly added |
| BSBMGT516 Facilitate continuous improvement | Superseded by BSBSTR502 Facilitate continuous improvement |
| BSBITU306 Design and produce business documents | Superseded by BSBTEC301 Design and produce business documents |
| BSBTEC302 Design and produce spreadsheets | Newly added |
| BSBADM502 Manage meetings | Superseded by BSBTWK503 Manage meetings |
| BSBWHS332X Apply infection prevention and control procedures to own work activities | Newly added |
| BSBXTW301 Work in a team | Newly added |
| CHCCDE017 Support collaborative planning processes | Newly added |
| CHCCDE003 Work within a community development framework | Superseded by CHCCDE019 Work within a community development framework |
| CHCCDE020 Implement participation and engagement strategies | Newly added |
| CHCCDE021 Develop and support community resources | Newly added |
| CHCCSM013 Facilitate and review case management | Superseded by CHCCSM017 Facilitate and review case management |
| CHCDIS006 Develop and promote positive person-centred behaviour supports | Superseded by CHCDIS016 Develop and promote positive person-centred behaviour supports |
| CHCDIS009 Facilitate ongoing skills development using a person-centred approach | Superseded by CHCDIS018 Facilitate ongoing skills development using a person-centred approach |
| CHCSOH013 Work with people experiencing or at risk of homelessness | Newly added |
| CHCYTH013 Engage respectfully with young people | Newly added |
| CUFWRT301A Write content for a range of media | Superseded by CUAWRT301 Write content for a range of media |
| CUAWRT415 Write narration and material for productions | Newly added |
| FSKDIG003 Use digital technology for non-routine workplace tasks | Newly added |
| MSL922001A Record and present data | Superseded by MSL922002 Record and present data |
| MSL933001A Maintain the laboratory/field workplace fit for purpose | Superseded by MSL933005 Maintain the laboratory/field workplace fit for purpose |
| MSL933004A Perform calibration checks on equipment and assist with its maintenance | Superseded by MSL933008 Perform calibration checks on equipment and assist with its maintenance |
| MSL933002A Contribute to the achievement of quality objectives | Superseded by MSL933009 Contribute to the achievement of quality objectives |
| MSL973003A Prepare culture media | Superseded by MSL973015 Prepare culture media |
| MSL973025 Perform basic tests | Newly added |
| MSL973002A Prepare working solutions | Superseded by MSL973026 Prepare working solutions |
| MSL973027 Perform techniques that prevent cross-contamination | Newly added |
| MSL973007A Perform microscopic examination | Superseded by MSL973028 Perform microscopic examination |
| MSL974006A Perform biological procedures | Superseded by MSL974034 Perform biological procedures |
| MSMSUP390 Use structured problem-solving tools | Newly added |
| PSPLAN001 Converse in Auslan at a basic user level | Newly added |
| SIRRINV001 Receive and handle retail stock | Newly added |
| SIRRMER003 Coordinate visual merchandising activities | Newly added |
| SIRWSLS303 Analyse and achieve sales targets | Superseded by SIRWSLS002 Analyse and achieve sales targets |
| SIRXCEG001 Engage the customer | Newly added |
| SIRXCEG008 Manage disrespectful, aggressive or abusive customers | Newly added |
| SIRXPDK003 Advise on health and nutritional products and services | Newly added |
| TAEASS301 Contribute to assessment
TAEASS301B Contribute to assessment |
Superseded by TAEASS311 Contribute to assessment |
| TAEASS402 Assess competence | Superseded by TAEASS412 Assess competence |
| TAEASS403 Participate in assessment validation | Superseded by TAEASS413 Participate in assessment validation |
| TAEASS502 Design and develop assessment tools | Superseded by TAEASS512 Design and develop assessment tools |
| TAEDEL412 Facilitate workplace-based learning | Newly added |
| TAEDEL404 Mentor in the workplace | Superseded by TAEDEL414 Mentor in the workplace |
| TLIF3091A Apply awareness of dangerous goods and hazardous materials requirements | Superseded by TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements |
| BSBADM409 Coordinate business resources | Removed |
| BSBADM504 Plan and implement administrative systems | Removed |
| BSBADV507 Develop a media plan | Removed |
| BSBADV509 Create mass print media advertisements | Removed |
| BSBADV510 Create mass electronic media advertisements | Removed |
| BSBAUD503 Lead a quality audit | Removed |
| BSBAUD504 Report on a quality audit | Removed |
| BSBCUS201 Deliver a service to customers | Removed |
| BSBCUS301 Deliver and monitor a service to customers | Removed |
| BSBCUS403 Implement customer service standards | Removed |
| BSBFIA303 Process accounts payable and receivable | Removed |
| BSBFIA402 Report on financial activity | Removed |
| BSBFLM303 Contribute to effective workplace relationships | Removed |
| BSBFLM305 Support operational plan | Removed |
| BSBFLM309 Support continuous improvement systems and processes | Removed |
| BSBHRM405 Support the recruitment, selection and induction of staff | Removed |
| BSBHRM502 Manage human resource management information systems | Removed |
| BSBHRM505 Manage remuneration and employee benefits | Removed |
| BSBHRM506 Manage recruitment selection and induction processes | Removed |
| BSBHRM507 Manage separation or termination | Removed |
| BSBHRM509 Manage rehabilitation or return to work programs | Removed |
| BSBHRM512 Develop and manage performance management processes | Removed |
| BSBHRM602 Manage human resources strategic planning | Removed |
| BSBINM202 Handle mail | Removed |
| BSBINM501 Manage an information or knowledge management system | Removed |
| BSBINN201 Contribute to workplace innovation | Removed |
| BSBITU301 Create and use databases | Removed |
| BSBITU304 Produce spreadsheets | Removed |
| BSBLDR502-Lead and manage effective workplace relationships | Removed |
| BSBLED806 Plan and implement a coaching strategy | Removed |
| BSBMGT401 Show leadership in the workplace | Removed |
| BSBMGT517 Manage operational plan | Removed |
| BSBMKG502 Establish and adjust the marketing mix | Removed |
| BSBMKG514 Implement and monitor marketing activities | Removed |
| BSBMKG608 Develop organisational marketing objectives | Removed |
| BSBPUB402 Develop public relations campaigns | Removed |
| BSBPUR501 Develop, implement and review purchasing strategies | Removed |
| BSBRES401 Analyse and present research information | Removed |
| BSBRKG403 Set up a business or records system for a small business | Removed |
| BSBRKG502 Manage and monitor business or records systems | Removed |
| BSBRKG505 Document or reconstruct a business or records system | Removed |
| BSBSMB401 Establish legal and risk management requirements of small business | Removed |
| BSBSMB402 Plan small business finances | Removed |
| BSBSUS501 Develop workplace policy and procedures for sustainability | Removed |
| BSBWOR204 Use business technology | Removed |
| BSBWOR404 Develop work priorities | Removed |
| BSBWOR502 Lead and manage team effectiveness | Removed |
| BSBWRK510 Manage employee relations | Removed |
| CHCCCS023 Support independence and wellbeing | Removed |
| CHCCCS027 Visit client residence | Removed |
| CHCCDE005 Develop and support relevant community resources | Removed |
| CHCCDE007 Develop and provide community projects | Removed |
| CHCCDE008 Support community action | Removed |
| CHCCDE009 Develop and support community leadership | Removed |
| CHCCDE011 Implement community development strategies | Removed |
| CHCCSM005 Develop, facilitate and review all aspects of case management | Removed |
| CHCPRT003 Work collaboratively to maintain an environment safe for children and young people | Removed |
| CUFWRT403A Write narration and current affairs material | Removed |
| FSKDIG03 Use digital technology for routine workplace tasks | Removed |
| MSL953001A Receive and prepare samples for testing | Removed |
| MSL973001A Perform basic tests | Removed |
| MSL973004A Perform aseptic techniques | Removed |
| PUAECO002A Process emergency incident calls and enquiries | Removed |
| SIRXINV005A Control inventory | Removed |
| SIRXMER303 – Coordinate merchandise presentation | Removed |
| SIRXMER406 Monitor in-store visual merchandising display | Removed |
| SIRXMPR001A Profile a retail market | Removed |
| SIRXRPK001A Recommend health and nutritional products | Removed |
| SIRXSLS201 Sell products and services | Removed |
| TAEASS401B Plan assessment activities and processes | Removed |
| TAEDEL301A Provide work skill instruction | Removed |
| TAEDEL401A Plan, organise and deliver group-based learning | Removed |
| TAEDEL402 Plan, organise and facilitate learning in the workplace | Removed |
06 November 2023 Update
HLT Training Package Update: ASQA Grants Extra Time for HLT40113 Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care
In this HLT training package update, the Australian Skills Quality Authority (ASQA) has given the nod for an extended transition period beyond the usual rules detailed in Clause 1.26 (a) of the Standards for Registered Training Organisations 2015. This decision responds to an application requesting more time for the HLT40113 Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care.
ASQA follows guidelines outlined in the “Guidance for Providers – Learner Transition,” focusing on extending periods only when a specific group of learners faces genuine disadvantages without such approval.
This HLT training update affects the training, assessment, and certification issuance period for the HLT40113 qualification. Originally slated to end on 31 December 2024, the transition period now extends until 31 July 2025. Students enrolled in this qualification must either complete their studies or switch to alternative qualifications by the new deadline.
This extension specifically applies to students who began their training and/or assessment on or before 13 December 2023, aiming to provide necessary support for this group.
In making this decision, ASQA consulted with key entities, including the Victorian Registration and Qualifications Authority, the Training Accreditation Council of Western Australia, the Department of Employment and Workplace Relations, and the Jobs and Skills Council responsible for the HLT Health Training Package. These consultations aimed to grasp the full implications and considerations surrounding the extended transition period.
Crucially, the HLT40113 Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care remains on the scope of registration for RTOs until the extended transition period concludes. This underscores ASQA’s commitment to supporting and acknowledging the significance of this qualification in the healthcare sector.
This HLT training package update aligns with ASQA’s commitment to ensuring a smooth and fair transition for learners, taking into account the unique circumstances of the specified student cohort. The extra time granted reflects a dedicated effort to uphold the quality and importance of training in Indigenous health care.
14 September 2023 Update
HLT Training Updates: More Time on the Clock for Select Health Qualifications
In line with the Guidance for Providers – Learner Transition, the Australian Skills Quality Authority (ASQA) commits to ensuring that learners receive fair treatment during transitions in the education and training sector. Keeping true to its commitment, ASQA recently approved an extended transition period for two essential HLT qualifications:
- HLT30113 – Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care
- HLT40213 – Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice
The initial transition period for these qualifications, which governs the period during which training, assessment, and certification issuance must occur, was initially set to conclude on 31 December 2024. However, ASQA has decided to extend this period until 31 July 2025.
It is important to note that this extension exclusively applies to a specific group of learners, namely:
- Students who commenced formal training and/or assessment in the mentioned courses on or before 13 December 2023.
The updated period allows students additional time to either complete their training and receive certification or transition to replacement training qualifications by the newly extended deadline.
Furthermore, ASQA has consulted with the Victorian Registration and Qualifications Authority and the Training Accreditation Council of Western Australia to ensure alignment and agreement regarding this extended transition period.
Lastly, the mentioned qualifications will remain within the registration scope for your organisation until the conclusion of the extended transition period. It allows you to continue offering these programs to eligible learners while adjusting your HLT training programs to transition into the superseding qualifications.
01 August 2023 Update
HLT Training Update: ASQA Grants More Time for Health Qualifications
The Australian Skills Quality Authority (ASQA) has recently granted an extended transition period for four essential health qualifications. This HLT training update allows you to continue offering these qualifications to your students for an extended period, creating more opportunities for learners to pursue their healthcare careers.
The power to approve extended transition periods lies with ASQA, and they consider such requests when it’s evident that learners may face genuine challenges without the extension. In this case, ASQA has given the go-ahead for an extended transition period for the following qualifications in the latest HLT training update:
- HLT23215 – Certificate II in Health Support Services
- HLT37115 – Certificate III in Hospital/Health Services Pharmacy Support
- HLT47115 – Certificate IV in Hospital/Health Services Pharmacy Support
- HLT47315 – Certificate IV in Health Administration
This HLT training update means that you can continue accepting new enrolments for these qualifications throughout the extended transition period, which ends on 31 July 2024. However, it’s crucial to ensure that all students complete their studies or transfer to alternative qualifications before this extended period concludes.
ASQA has thoughtfully consulted with the Victorian Registration and Qualifications Authority (VRQA) and the Training Accreditation Council Western Australia (TAC WA) before making this decision. They aim to support both students and education providers during this transition.
As an education provider, you have the unique opportunity to offer these important healthcare qualifications for a longer duration, giving your students more flexibility and time to excel in their chosen fields.
03 July 2023 Update
Exciting HLT Training Package Updates: Qualifications and Skill Sets Get a Boost
In a significant development for the healthcare education sector, the esteemed Health training package has undergone notable changes in the latest HLT training updates.
These changes implemented by SkillsIQ have resulted in the enhancement of several qualifications and one skill set to improve the quality of training in the VET sector.
HLT Training Updates: Updated Qualifications and Skill Set
The recent updates encompass a wide range of health qualifications, catering to different levels of proficiency and expertise within the industry. RTOs will find the following qualifications updated to the current industry standards:
- HLT21020 – Certificate II in Medical Service First Response
- HLT31120 – Certificate III in Non-Emergency Patient Transport
- HLT31220 – Certificate III in Basic Health Care
- HLT33115 – Certificate III in Health Services Assistance
- HLT35021 – Certificate III in Dental Assisting
- HLT35115 – Certificate III in Dental Laboratory Assisting
- HLT37015 – Certificate III in Sterilisation Services
- HLT37215 – Certificate III in Pathology Collection
- HLT37315 -Certificate III in Health Administration
- HLT37415 – Certificate III in Pathology Assistance
- HLT41020 – Certificate IV in Ambulance Communications (Dispatch)
- HLT41120 – Certificate IV in Health Care
- HLT47015 – Certificate IV in Sterilisation Services
- HLT47415 – Certificate IV in Audiometry
- HLT47515 – Certificate IV in Operating Theatre Technical Support
- HLT47715 – Certificate IV in Medical Practice Assisting
- HLT47815 – Certificate IV in Optical Dispensing
- HLT51020 – Diploma of Emergency Health Care
- HLT54121 – Diploma of Nursing
- HLT55118 – Diploma of Dental Technology
- HLT57415 – Diploma of Audiometry
- HLT57715 – Diploma of Practice Management
- HLT57821 – Diploma of Orthopaedic Technology
- HLT57921 – Diploma of Anaesthetic Technology and Practice
- HLT64121 – Advanced Diploma of Nursing
Moreover, the HLTSS00059 Venous Blood Collection Skill Set has also been updated to ensure the highest standard and to give learners updated knowledge and skills in the area.
To gain a comprehensive understanding of the modifications made to each qualification and skill set, you may visit training.gov.au.
20 June 2023 Update
HLT Training Update: Extended Transition Period Granted for Massage Therapy Qualifications
In a recent announcement, ASQA has approved an extended transition period for the HLT42015 Certificate IV in Massage Therapy and HLT52015 Diploma of Remedial Massage qualifications. With this HLT training update, your students will have more time to complete these courses or transfer to the replacement qualification.
Sometimes, ASQA can allow transition periods to be longer than usual, as stated in the Standards for Registered Training Organisations 2015. However, they only consider such extensions when it is shown that students would face genuine disadvantages without them.
The extended training, assessment, and certification period for these qualifications will now end on 14 December 2024. This HLT training update means potential students have more time to sign up and begin these courses even after the previous deadline of 13 December 2023. But it’s important to note that all students must have either finished the qualification or transferred to the replacement qualification by the new transition deadline.
ASQA’s decision to extend the transition period was supported by several important organisations. The Association of Massage Therapists, Australian Natural Therapists Association, Massage & Myotherapy Australia, Hapi Physiotherapy, Massage Philosophy, Chi-Link, and Victorian Massage and Myotherapy RTO Network all backed this decision.
During the extended transition period, the HLT42015 Certificate IV in Massage Therapy and HLT52015 Diploma of Remedial Massage qualifications will continue to be offered by RTOs. This ensures that students will still have access to training and certification until the end of the extended period.
ASQA worked closely with the VRQA and TAC WA while considering this request for an extended transition period.
01 JUNE 2023 UPDATE
HLT Training Update: ASQA Grants Extended Transition Period for HLT54115 Diploma of Nursing in Response to Learner Needs
The HLT54115 Diploma of Nursing qualification has been granted an extended transition period by ASQA. In this HLT training update, the Australian Nursing & Midwifery Accreditation Council supported the decision and will benefit all RTOs delivering the qualification.
ASQA, following the Guidance for Providers-Learner Transition, has the authority to grant transition periods longer than those specified in the Standards for Registered Training Organisations 2015. This flexibility allows ASQA to address potential disadvantages that a group of learners may face if an extension is not approved.
The extended training, assessment, and certification issuance period for the HLT54115 Diploma of Nursing will now conclude on 12 March 2024. This training update provides your students currently enrolled in the qualification with additional time to complete their studies and receive the necessary certification.
For RTOs offering the said qualification, you should note that the HLT54115 Diploma of Nursing will remain within your scope of registration until the extended transition period comes to a close. With this decision, you can continue offering and delivering the qualification during the extended timeframe.
16 May 2023 Update
HLT Training Update: ASQA Approves Extended Transition Period for Aboriginal and/or Torres Strait Islander Primary Health Care Qualifications
The ASQA has granted an extended transition period for various Aboriginal and/or Torres Strait Islander Primary Health Care qualifications. Made in consultation with industry stakeholders, this HLT training update aims to provide flexibility and prevent potential disadvantages for learners.
HLT Training Update: Qualifications Affected by the Extension
- HLT20113 – Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care
- HLT30113 – Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care
- HLT40113 – Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care
- HLT40213 – Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice
- HLT50113 – Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care
- HLT50213 – Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice
- HLT60113 – Advanced Diploma of Aboriginal and/or Torres Strait Islander Health Care
During the extended transition period, RTOs offering these qualifications can continue delivering training, conducting assessments, and issuing certifications until 31 December 2024. This timeframe allows your learners pursuing these qualifications more flexibility in completing their studies.
In this HLT training update, ASQA’s decision to extend the transition end date was driven by the goal of ensuring learners are not disadvantaged by the original timeframe. The National Association of Aboriginal and Torres Strait Islander Health Workers and Practitioners, the National Aboriginal Community Health Organisation, and the Australian Industry and Skills Commission have supported this decision.
If you’re providing training for these qualifications, they will remain part of your RTO’s registered scope until the extended transition period concludes. It ensures learners currently enrolled in these programs can still access the required training and certification.
ASQA consulted with VRQA and TAC WA during the evaluation process for the extended transition request of these qualifications from the HLT training package in Australia.
ASQA’s approval of the extended transition period for these qualifications signifies their commitment to supporting the Aboriginal and Torres Strait Islander healthcare workforce and ensuring high-quality training and education in this crucial field.
06 March 2023 Update
HLT Training Package v9.1: New Minor Updates Unveiled
SkillsIQ has recently completed a minor update to the HLT Health training package that’s now live on training.gov.au. These HLT updates include minor changes to the training package components, such as 25 qualifications, one skill set being updated, and one unit of competency added.
While the training updates are minor, they may impact the health industry, as the HLT Health training package is widely used to deliver qualifications and training for various health-related roles. The updates to the training package components reflect changes in industry standards and best practices, ensuring that students are equipped with the most relevant and up-to-date skills and knowledge.
As an RTO, it is crucial to keep up-to-date with these HLT updates and adjust your training delivery accordingly to ensure your learners are equipped with the most relevant and in-demand skills in the health industry.
Check out the details of the HLT Training Updates below.
HLT Training Updates on Qualifications
| Qualifications | Changes |
| HLT21020 – Certificate II in Medical Service First Response | Updated from release 2 to 3 |
| HLT31120 – Certificate III in Non-Emergency Patient Transport | Updated from release 2 to 3 |
| HLT31220 – Certificate III in Basic Health Care | Updated from release 1 to 2 |
| HLT33115 – Certificate III in Health Services Assistance | Updated from release 3 to 4 |
| HLT35021 – Certificate III in Dental Assisting | Updated from release 3 to 4 |
| HLT35115 – Certificate III in Dental Laboratory Assisting | Updated from release 2 to 3 |
| HLT37015 – Certificate III in Sterilisation Services | Updated from release 1 to 2 |
| HLT37215 – Certificate III in Pathology Collection | Updated from release 2 to 3 |
| HLT37315 – Certificate III in Health Administration | Updated from release 2 to 3 |
| HLT37415 – Certificate III in Pathology Assistance | Updated from release 2 to 3 |
| HLT41020 – Certificate IV in Ambulance Communications (Dispatch) | Updated from release 2 to 3 |
| HLT41120 – Certificate IV in Health Care | Updated from release 1 to 2 |
| HLT47015 – Certificate IV in Sterilisation Services | Updated from release 1 to 2 |
| HLT47415 – Certificate IV in Audiometry | Updated from release 2 to 3 |
| HLT47515 – Certificate IV in Operating Theatre Technical Support | Updated from release 2 to 3 |
| HLT47715 – Certificate IV in Medical Practice Assisting | Updated from release 2 to 3 |
| HLT47815 – Certificate IV in Optical Dispensing | Updated from release 1 to 2 |
| HLT51020 – Diploma of Emergency Health Care | Updated from release 2 to 3 |
| HLT54121 – Diploma of Nursing | Updated from release 3 to 4 |
| HLT55118 – Diploma of Dental Technology | Updated from release 2 to 3 |
| HLT57415 – Diploma of Audiometry | Updated from release 2 to 3 |
| HLT57715 – Diploma of Practice Management | Updated from release 1 to 2 |
| HLT57821 – Diploma of Orthopaedic Technology | Updated from release 1 to 2 |
| HLT57921 – Diploma of Anaesthetic Technology and Practice | Updated from release 1 to 2 |
| HLT64121 – Advanced Diploma of Nursing | Updated from release 3 to 4 |
HLT Training Updates on Units of Competency
| Superseded Unit | Updated Unit |
| CHCOHC407B – Apply and manage use of basic oral health products | HLTOHC004 – Provide or assist with oral hygiene |
HLT Training Updates on Skill Sets
| Description | Action |
| HLTSS00059 – Venous blood collection skill set | Updated from release 1 to 2 |
24 February 2023 Update
HLT Training Updates: Implementation of HLTINF006 and HLTINF007 Units Delayed!
Good news! The implementation of the new Infection Prevention and Control units of competency, HLTINF006 and HLTINF007, has been pushed back to 1 July 2023. This is in response to feedback from stakeholders and will give RTOs more time to adjust their delivery schedules for the new HLT training updates.
The change was initially set to take place on 1 March 2023. Now, you can deliver either the superseded HLTINF001 and HLTINF003 units or the new units until 30 June 2023. Stakeholders raised concerns about the timeline, prompting the Australian Industry and Skills Committee (AISC) to delay the implementation date.
This delay will give training providers like you more flexibility to plan and implement the necessary changes to deliver the updated qualifications. It also ensures that you have ample time to prepare for the new units and stay up-to-date with the latest infection prevention and control practices.
RTOs with these qualifications and skill sets must deliver either the HLTINF006 or HLTINF007 units starting 1 July 2023.
Qualifications with HLTINF001
- HLT47415 – Certificate IV in Audiometry
- HLT57921 – Diploma of Anaesthetic Technology and Practice
- HLT41020 – Certificate IV in Ambulance Communications (Dispatch)
- HLT35021 – Certificate III in Dental Assisting
- CHC34015 – Certificate III in Active Volunteering
- HLT21020 – Certificate II in Medical Service First Response
- HLT37315 – Certificate III in Health Administration
- HLT55118 – Diploma of Dental Technology
- HLT47815 – Certificate IV in Optical Dispensing
- HLT57415 – Diploma of Audiometry
- CHC22015 – Certificate II in Community Services
- HLT57821 – Diploma of Orthopaedic Technology
- HLT35115 – Certificate III in Dental Laboratory Assisting
- HLT54121 – Diploma of Nursing
- HLT51020 – Diploma of Emergency Health Care
- HLT37015 – Certificate III in Sterilisation Services
- HLT37215 – Certificate III in Pathology Collection
- HLT41120 – Certificate IV in Health Care
- HLT31220 – Certificate III in Basic Health Care
- HLT47715 – Certificate IV in Medical Practice Assisting
- HLT37415 – Certificate III in Pathology Assistance
- HLT31120 – Certificate III in Non-Emergency Patient Transport
- HLT33115 – Certificate III in Health Services Assistance
Skill Sets with HLTINF001
- CHCSS00114 – Entry into Care Roles Skill Set
- HLTSS00059 – Venous blood collection skill set
Qualifications with HLTINF003
- HLT47515 – Certificate IV in Operating Theatre Technical Support
- HLT47015 – Certificate IV in Sterilisation Services
- HLT54121 – Diploma of Nursing
- HLT64121 – Advanced Diploma of Nursing
- HLT57715 – Diploma of Practice Management
7 February 2023 Update
HLT Training Updates: Two New Infection Prevention and Control Units Have Been Updated
The Skills Ministers have approved two new Infection Prevention and Control units of competency to help improve the standards of healthcare services and the HLT training package in Australia. In the HLT training update version 8, the units HLTINF001 and HLTINF003 were superseded by the new units HLTINF006 – Apply fundamental principles and practices of infection prevention and control and HLTINF007 – Implement and monitor infection prevention and control standards, policies, and procedures.
This HLT training update aims to meet the changing national standards for infection prevention and control as well as the industry’s demand for updated skills and knowledge. There will be no transition period; all 29 current CHC and HLT qualifications that have the previous version will be updated by 28 February 2023 to reflect the new units.
ICYDK: HLT Training Updates 9.0
Qualifications Training Updates
| Updated | Superseded | Equivalency |
| HLT20121 – Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care | HLT20113 – Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care | Non-equivalent |
| HLT30121 – Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care | HLT30113 – Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care | Non-equivalent |
| HLT40121 – Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care | HLT40113 – Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care | Non-equivalent |
| HLT40221 – Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice | HLT40213 – Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Non-equivalent |
| HLT42021 – Certificate IV in Massage Therapy | HLT42015 – Certificate IV in Massage Therapy | Non-equivalent |
| HLT50121 – Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice | HLT50213 – Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care | Non-equivalent |
| HLT50221 – Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Management | HLT50113 – Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice | Non-equivalent |
| HLT52021 – Diploma of Remedial Massage | HLT52015 – Diploma of Remedial Massage | Non-equivalent |
| HLT60121 – Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Management | HLT60113 – Advanced Diploma of Aboriginal and/or Torres Strait Islander Health Care | Non-equivalent |
Units of Competency HLT Training Updates
| Added | Deleted | Equivalency |
| HLTAADV001 – Support clients to access health services | HLTAHW002 – Support clients to obtain access to health services | Non-equivalent |
| HLTAADV002 – Support the rights and needs of clients | HLTAHW006 – Facilitate and advocate for the rights and needs of clients and community members | Non-equivalent |
| HLTAADV003 – Support the rights and needs of clients in the justice system | HLTAHW052 – Deliver primary health care to Aboriginal and/or Torres Strait Islander clients in confinement | Non-equivalent |
| HLTAADV004 – Advocate on behalf of groups or the community | HLTAHW044 – Advocate on behalf of the community | Non-equivalent |
| HLTAEDR001 – Respond to community disasters | ||
| HLTAEDR002 – Assess and respond to medical emergencies | HLTAHW013 – Respond to emergencies | Non-equivalent |
| HLTAEDR003 – Develop medical emergency plan | HLTAHW060 – Plan for medical emergencies | Non-equivalent |
| HLTAHCS001 – Provide basic health service information to clients | HLTAHW003 – Provide basic health information to clients | Non-equivalent |
| HLTAHCS002 – Assist with health assessments | ||
| HLTAHCS003 – Complete routine physical health assessments | HLTAHW007 – Undertake basic health assessments | Non-equivalent |
| HLTAHCS004 – Complete comprehensive physical health assessments | HLTAHW016 – Assess client’s physical wellbeing
HLTAHW046 – Apply advanced skills in primary health care |
Non-equivalent |
| HLTAHCS005 – Implement basic health care plans | HLTAHW008 – Assist in planning and implementation of basic health care
HLTAHW018 – Plan, implement and monitor health care in a primary health care context |
Non-equivalent |
| HLTAHCS006 – Implement complex health care plans | HLTAHW046 – Apply advanced skills in primary health care | Non-equivalent |
| HLTAHCS007 – Provide support to men with cancer | HLTAHW035 – Provide information and support around cancer | Non-equivalent |
| HLTAHCS008 – Provide support to women with cancer | HLTAHW036 – Provide information and support to women with breast cancer | Non-equivalent |
| HLTAHCS009 – Provide support to clients with diabetes | ||
| HLTAHCS010 – Provide support to clients with chronic disease | HLTAHW028 – Provide information and strategies in chronic condition care | Non-equivalent |
| HLTAHCS011 – Provide support to clients experiencing alcohol and other drugs problems | HLTAHW012 – Assist with prevention and minimisation of substance misuse | Non-equivalent |
| HLTAHCS012 – Provide support to older clients | HLTAHW014 – Work with Elders in Aboriginal and/or Torres Strait Islander communities | Non-equivalent |
| HLTAHCS013 – Provide eye health care | HLTAHW030 – Provide information and strategies in eye health | Non-equivalent |
| HLTAHCS014 – Provide ear health care | ||
| HLTAHCS015 – Facilitate access to tertiary health services | HLTAHW043 – Facilitate access to tertiary health services | Non-equivalent |
| HLTAHCS016 – Develop primary health care programs | HLTAHW045 – Plan, develop and evaluate primary health care programs for Aboriginal/Torres Strait Islander comm.
HLTAHW066 – Manage the delivery of Aboriginal and/or Torres Strait Islander primary health care |
Non-equivalent |
| HLTAHPR001 – Develop health promotion programs | HLTAHW023 – Plan, develop and evaluate health promotion and community development programs
HLTAHW067 – Manage health education and promotion |
Non-equivalent |
| HLTAHPR002 – Promote awareness and early detection of cancer to men | HLTAHW035 – Provide information and support around cancer | Non-equivalent |
| HLTAHPR003 – Promote awareness and early detection of cancer to women | HLTAHW036 – Provide information and support to women with breast cancer | Non-equivalent |
| HLTAHPR004 – Promote awareness and early detection of diabetes | ||
| HLTAHPR005 – Promote awareness and prevention of chronic disease | HLTAHW028 – Provide information and strategies in chronic condition care | Non equivalent |
| HLTAHPR006 – Provide healthy lifestyle information | HLTAHW021 – Provide nutrition guidance for specific health care | Non equivalent |
| HLTAHPR007 – Promote lifestyle change | HLTAHW034 – Provide healthy lifestyle programs and advice | Non equivalent |
| HLTAMAT001 – Provide antenatal health care | HLTAHW029 – Provide information and strategies in maternal and infant health
HLTAHW057 – Provide antenatal health care |
Non equivalent |
| HLTAMAT002 – Assist with childbirth | HLTAHW058 – Prepare for and support childbirth | Non equivalent |
| HLTAMAT003 – Provide postnatal health care for mothers and babies | HLTAHW029 – Provide information and strategies in maternal and infant health
HLTAHW059 – Provide postnatal and infant health care |
Non equivalent |
| HLTAMAT004 – Assess children’s health | HLTAHW038 – Assess and promote physical and emotional wellbeing of children
HLTAHW039 – Monitor early childhood growth and development |
Non equivalent |
| HLTAMAT005 – Provide health care for children | HLTAHW038 – Assess and promote physical and emotional wellbeing of children
HLTAHW039 – Monitor early childhood growth and development |
Non equivalent |
| HLTAMED001 – Work under instructions to support the safe use of medications | HLTAHW015 – Work under instructions to support the safe use of medication | Non equivalent |
| HLTAMED002 – Support the safe use of medications | HLTAHW037 – Support the safe use of medications | Non equivalent |
| HLTAMED003 – Administer medications | HLTAHW020 – Administer medications | Non equivalent |
| HLTAMED004 – Manage medications in Aboriginal and/or Torres Strait Islander primary health care | HLTAHW071 – Manage medicines in Aboriginal and/or Torres Strait Islander primary health care | Non equivalent |
| HLTARES001 – Gather information and report on community health | HLTAHW010 – Identify community health issues, needs and strategies | Non equivalent |
| HLTARES002 – Prepare and maintain community health profile | HLTAHW033 – Maintain community health profile | Non equivalent |
| HLTARES003 – Research community health | HLTAHW061 – Engage in community health research | Non equivalent |
| HLTASEW001 – Work according to the principles of social and emotional wellbeing care | HLTAHW024 – Work in alcohol, other drugs & mental health care w/ Aboriginal &/or Torres Strait Islander Comm
HLTAHW049 – Work effectively in social and emotional wellbeing |
Non equivalent |
| HLTASEW002 – Assess and support the social and emotional wellbeing of clients | HLTAHW009 – Provide information about social and emotional support
HLTAHW017 – Assess and support client’s social and emotional wellbeing
HLTAHW047 – Support and promote social and emotional wellbeing of staff and clients |
Non equivalent |
| HLTASEW003 – Provide support to clients affected by loss, grief or trauma | HLTAHW051 – Respond to loss, grief and trauma | Non equivalent |
| HLTASEW004 – Contribute to the care of clients living with mental illness | HLTAHW073 – Practise social and emotional wellbeing in a clinical setting | Non equivalent |
| HLTASEW005 – Provide supervision for Aboriginal and/or Torres Strait Islander health workers | HLTAHW077 – Provide supervision for social and emotional wellbeing workers | Non equivalent |
| HLTASXH001 – Promote men’s sexual health | HLTAHW026 – Provide information and strategies in sexual health for men | Non equivalent |
| HLTASXH002 – Promote women’s sexual health | HLTAHW027 – Provide information and strategies in sexual health for women | Non equivalent |
| HLTASXH003 – Provide sexual health care | HLTAHW056 – Provide sexual and reproductive health care | Non equivalent |
| HLTAWOR001 – Work in an Aboriginal and/or Torres Strait Islander health support role | HLTAHW001 – Work with Aboriginal and/or Torres Strait Islander clients and communities
HLTAHW004 – Perform work role in Aboriginal and/or Torres Strait Islander primary health care context |
Non equivalent |
| HLTAWOR002 – Work in Aboriginal and/or Torres Strait Islander primary health care | HLTAHW005 – Work in an Aboriginal and/or Torres Strait Islander primary health care context | Non equivalent |
| HLTAWOR003 – Use and promote reflective practice in Aboriginal and/or Torres Strait Islander primary health care | HLTAHW065 – Apply reflective practice in an Aboriginal/Torres Strait Islander primary health care setting | Non equivalent |
| HLTAWOR004 – Provide support to address social and cultural determinants of client and community health | HLTAHW022 – Address social determinants of Aboriginal and/or Torres Strait Islander health | Non equivalent |
| HLTAWOR005 – Contribute to Aboriginal and/or Torres Strait Islander health strategies | HLTAHW048 – Apply a strategic approach to Aboriginal and/or Torres Strait Islander health | Non equivalent |
Frequently Asked Questions
Why do HLT training updates matter for RTOs?
HLT training updates can affect the qualifications and units an RTO delivers, which means they may influence assessment tools, learner transition planning, and compliance obligations. Keeping up with each training update helps RTOs avoid delivery issues and maintain current training.
What should RTOs review first after a training package update?
After a training package update, RTOs should first check which qualifications, skill sets, or units have been updated, superseded, removed, or added. From there, they can review scope, resources, assessment materials, and learner cohorts affected by the changes.
Do updates to training packages in Australia always require immediate course changes?
Not always. Some changes come with transition periods or extended deadlines, depending on the qualification and regulator advice. However, RTOs should still act early so they have enough time to update training and assessment strategies before deadlines apply.
How can RTOs manage learner transitions during HLT training updates?
RTOs should identify affected learners, confirm transition deadlines, communicate options clearly, and decide whether students can complete in the current qualification or need to move into a replacement course. Good transition planning reduces disruption and supports compliance.
Where can RTOs confirm official details about an HLT training package update?
RTOs should confirm details through official sources such as training.gov.au and ASQA guidance. These sources help verify whether a change involves a minor release, a superseded qualification, an updated unit, or an extended transition arrangement.
Be Prepared for the HLT Training Updates: What You Should Do
RTOs will be required to revise their educational programs. Ensure that your staff have acquired the latest techniques and knowledge so your RTO can provide the best training. Here’s more of what your RTO should do:
- Apply for a scope of registration if the training package update does not match your current program.
- Edit or tailor your current learning materials to meet the new updates.
- Be ahead of the game by offering the latest updates and obtaining relevant training resource solutions from developers.
- Allow students to complete their course before the transition period ends, but if they cannot, transfer them to the updated program before the deadline.
Precision RTO Resources is developing learning resources for some of the qualifications and units of competency. If interested, please don’t hesitate to reach out to us through the form.